APM Terminals’ customers are becoming increasingly satisfied

Each quarter, APM Terminals Gothenburg customers have the opportunity to provide feedback on the service level at the terminal. The results of the recent survey show that satisfaction is increasing among every customer segment and that customer satisfaction, particularly among shipping companies, has skyrocketed. 

'We're delighted that our customers are so satisfied with our service, and we're proud that they see us as a reliable and flexible partner', says Emma Tendell Rutgersson, Customer Care Partner at APM Terminals Gothenburg. By listening to the feedback we receive and acting on it, we can improve our operations in the areas our customers want.

Why customers choose APM Terminals Gothenburg

The survey gives customers the opportunity to specify the main reasons why they choose APM Terminals. One area that is usually highlighted is the rail solutions offered, combined with good customer service, high capacity and flexibility.

"Our rail team is very focused on creating favourable rail solutions for our customers, where problem solving and strong customer relationships lead the way. It’s great to see that it’s appreciated," says Emma Tendell Rutgersson.

Shipping companies most satisfied

The customer segment that has made the biggest leap in customer satisfaction in recent years is shipping lines. According to the survey, trustworthiness and the high skill level of APM Terminals’ personnel are key factors.

"We're constantly working to streamline our operations, and we put a lot of emphasis on serving the ships on time and helping late ships get back into circulation. All our employees are trained in Lean methodologies, which has increased both efficiency and safety in operations," says Emma Tendell Rutgersson. 

"We are grateful for our customers' trust and we look forward to continuing to improve our business to meet their needs and expectations," she concludes.

Do you have any questions, requests, or feedback? 

Don't hesitate to contact Customer Care via: service.gothenburg@apmterminals.com