Additional Service Requests

To speed up the Service Request process (pre-filling your details) you’ll be prompted to login with your www.apmterminals.com account, which is also used for other online services on our website such as Terminal Alerts, Email Container Notifications and Saved Container Watchlist.

Follow the steps shown on the screen and you’ll see an instant price estimate on screen during the ordering process or for non-standard services such as break bulk or out of gauge your request will be sent to the terminal and you’ll receive a tailored quote via email. 

• Convenient: Prefilled information means you can get a custom quote and order services in just a few clicks.

• Reliable: Check your order history anytime and anywhere.

• Flexible: Revise and cancel services yourself, via APMTerminals.com, for optimal flexibility. In the future, you’ll also be able to follow the status of your order and see when it has been actioned.

• Easy: One apmterminals.com account to access all online tools on apmterminals.com, including Online Service Requests

- If you know which service you want to order, visit Additional Service Requests under Dashboard in the menu. You’ll be prompted to login.

- If you first want to learn more about a service or check the procedure before ordering, select a service under Services in the menu. Once you’re ready to order, simply click the Request Service button. You’ll be prompted to login.

- Choose the service and the number of times (quantity) you require a service. It’s possible to order multiple services at the same time by clicking the ‘Add another service’ button.

Your service will be added to your Service Request overview. If you select the tab ‘Requires Details’ you’ll see a list of service requests waiting for further details. To continue, click the ‘Add Details’ next to each service request and follow the prompts. Once completed click Send Request.

- Your service request has now been sent to the terminal and they’ll contact you by email with a final quote or confirmation to go ahead as soon as possible.

- To finalise your service order, simply reply to the email. 

To check the status of your service requests, visit Additional Service Requests under Dashboard in your terminal website menu. The table has four tabs to help you find requests at different stages of the process.

• The first tab ‘All Requests’ shows all requests regardless of their status.
• The second tab ‘ Requires Details’ show orders that need further information to continue the request.
• The third tab ‘Ready to send’  shows orders with the required information, but that have not yet been sent to the terminal.
• The last tab shows ‘Sent Requests’. This means the terminal has received a request and will send confirmation via email.

- To edit or cancel a service request, visit Additional Service Requests under Dashboard in your terminal website menu.

- Find the request you wish to edit or cancel on the Sent Requests tab and click the edit or cancel icon on the left of the request.

- Follow the instructions on screen

- You will receive a confirmation email from the terminal that the request has been cancelled. Note that requests cannot be cancelled if they have already been actioned.

- Please check that you have added any missing information and submitted your request. Your Service Request should be showing on the Sent Requests tab.

- Check your spam folder if you have one.

- If neither of these resolve the issue, please contact the terminal by clicking the contact icon next to your service request.

Additional services available on the website includes

· Sealing and seal inspection
· VGM – weighing of export units
· Combined handling of customs of import units (Combined goods service)
· Container photos from rail, gate and load on vessel
· Handling of OOG and break bulk units

Ordering our additional services can be done in a quick and easy manner through the “Additional Service Requests” function under “My Dashboard” on the website. You must be registered as user to use the function. Registering can be done HERE.

To invoice you for the services you order, your company bust be registered as payees at APM Terminals Gothenborg. If you are not registered, we advise your company to download and sign a Direct Billing Agreement. The signed document must be mailed to service.gothenburg@apmterminals.com. Please be aware that it can take up to five weekdays before you are registered in the system.

If there is missing information, you will be contacted by the terminal. If all information is correct and available you can expect an answer to your service the same day within our opening times 7:00-17:30. This means that the container must be present at the terminal and potential needed documentations must contain all information.

On the website go to My Dasboard → Additional service requests → the tab “Sent requests”. Here you can remove your request by clicking the icon with the bin. An email is then sent to the terminal with the information that your request have been cancelled. You can always contact us on service.gotheburg@apmterminals.com if you have any questions about your order.