Billing & Payments

If you are already registered as a client when entering the web platform for the first time, you must click on the option "Activate User" (User = RUC) where you will receive a password for login. If the email is not updated, it is necessary to send an email to RegistroClientes@apmterminals.com indicating your RUC, Company Name and Email to be updated.

New Customer Registration Process

The registration of new clients must be done at least 4 business days prior to the date of the request for any service.

1. Access the web portal https://clientesyproveedores.apmterminalscallao.com.pe/Account/Login, click on "Customer Registration" and fill out the requested information for both resident and non-resident customer registration.

2. Upload the RUC File for domiciled clients, both sides of the DNI for clients as a natural person as well as VAT Certificate for non-residents.

3. The information will be reviewed and approved by the terminal. If something is missing we will contact you.

4. Corrections must be made via the Portal.

Update your account details

1. Enter the web portal https://clientesyproveedores.apmterminalscallao.com.pe/Account/Login using your credentials (User name = RUC) and select Client Role.

2. Update your details and save changes following the normal customer creation approval flow.

Making direct payments:

- Avoids duplication of excess payments
- Triggers the release of authorization and issuance of electronic documents 
- Reduces time and effort sending emails with transfers and details of applications.
- Improves communication

Direct payment can be made through the following channels:

• BBVA – Face-to-face, Web (Instructions - Spanish Only)
• BCP – Face-to-face, Web, Noviel, Agent  (Instructions - Spanish Only)
• Extranet payment consolidator – Users with access to Extranet  (Instructions - Spanish Only)

The issuance of each new payment receipt attracts a charge of USD 10.00 + IGV. Only requests containing ALL information below will be processed.

1. Send you rebilling request to the following emails, depending on the type of load.

CONTAINERS
Contenedores.facturacion@apmterminals.com - Series of payment vouchers: F002 and B002

GENERAL CARGO
Cargageneral.facturacion@apmterminals.com- Series of payment vouchers: F004 and B004

2. The subject of the email must contain: “REBILL REQUEST – (INVOICE NUMBER)”. The invoice indicated must already be paid.

3. Attach the confirmation letter or email from the new client accepting the issuance of the new payment voucher, as well as indicating the RUC and the company name of both the client to be invoiced and their Solidarity Agent. In addition, they must include the RUC and the company name to be used for the issuance of the proof of payment for administrative expenses and the joint agent.

4. The new payment vouchers will be sent to the email account registered in our database, you can also access our Electronic Billing Portal to download them.

Customers with a credit balance must send an email to the Collection team apmtc.cobranzas@apmterminals.com and the appropriate team (Containers) contenedores.clientes@apmterminals.com (General Cargo) cargageneral.clientes@apmterminals.com requesting a balance transfer.

Please include:

Subject: APMTC RETURN REQUEST BALANCES / *COMPLETE CUSTOMER'S COMPANY NAME* / *COMPLETE RUC*
Details of the current account
Not having outstanding debt

Send to: contenedores.clientes@apmterminals.com when the number of the associated invoice is F002
Send to: cargageneral.clientes@apmterminals.com when the number of the associated invoice is F004

Attach evidence of the payment for which the credit balance was generated

If you have more than one receipt with a credit balance, consolidate the information in a single request.

Customers in whose favor the Credit Notes have been generated must send an email to the Collection team apmtc.cobranzas@apmterminals.com and the appropriate team (Containers) contenedores.clientes@apmterminals.com (General Cargo) cargageneral.clientes@apmterminals.com requesting a balance transfer for the credit note.

Please include:

Subject: APMTC RETURN REQUEST CREDIT NOTES / *COMPLETE CUSTOMER'S COMPANY NAME* / *COMPLETE RUC*
Details of the current account
Not having outstanding debt

Send to: contenedores.clientes@apmterminals.com when the number of the associated invoice is F002
Send to: cargageneral.clientes@apmterminals.com when the number of the associated invoice is F004

In the event that the Solidarity Agent is the one who requests the return, he must prove that he was the one who made the payment, otherwise, the client with whom he managed the service must authorize the return by submitting a formal letter attached to this request.

Likewise, consider that once the request is received, the collection team will proceed with the validation and if the described requirements are met, the return date will be provided according to the schedule.

If you have more than one credit note for the same client, consolidate them in the same request.