Enhancing Customer Care – to better support you

Our customers are our top priority. That’s why we are investing to better support you – whether you're seeking information about gate related questions, container status or service orders, our devoted and strengthened Customer Care Team is here for you. Our customers can now expect faster, better, and more proactive service. 

Extended Customer Care Team

We understand that every query you bring to us is crucial to meeting your own customers' needs. With speed being essential, we’ve expanded our Customer Care Team by adding five additional experts. This investment allows us to respond more quickly and efficiently to your inquiries, ensuring we are always ready to meet your needs.

A single point of contact for streamlined support

Contacting us is now even easier via a single, streamlined email address: service.aarhus@apmterminals.com

“Our aim is to simplify the process by offering a reliable, single point of contact, ensuring that all customer queries are directed to the right team, at the right time,” says Mikael Riis, Customer Care Manager at APM Terminals Aarhus.

“By proactively addressing recurring questions and anticipating customer needs, we aim to minimize the need for reactive support, ensuring a smoother and more seamless service experience.”