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Claims

Our customers are important to us, therefore we aim to resolve issues as quickly as possible. During container handling and general terminal operations, incidents can arise, and we encourage our customer to file a report.

APM Terminals Aarhus's claims are handled by the APM Terminals Nordic Claims Team. We therefore require that claims be submitted in English.

Please complete the following form to submit your claim directly to APM Terminals Nordic Claims Team.

Claims submission form

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Contact details

Claim type

Please specify the type of claim you want to submit. You will be asked to supply additional details after you select a Claim type.

You can enter multiple claim types related to a single incident on a single date.

Claim details: Full container damage

Upload required documents

Please provide the following:
 •  At least 1 photo showing unit number – preferably also showing the damage
 •  At least 1 photo showing the damage in detail
 •  Depreciation sheet for the unit
 •  Proof of costs - such as invoice
 •  Any other relevant photos or documents
You can upload up to 5 documents. You must upload at least 1 document.

Claim details: Empty container damage

Upload required documents

Please provide the following:
 •  At least 1 photo showing unit number – preferably also showing the damage
 •  At least 1 photo showing the damage in detail
 •  Proof of costs – such as invoice
 •  Any other relevant photos or documents
You can upload up to 5 documents. You must upload at least 1 document.

Claim details: Cargo damage

Upload required documents

Please provide the following:
 •  At least 1 photo showing unit number – preferably also showing the damage
 •  At least 1 photo showing the damage in detail
 •  Bill of Lading & commercial invoice
 •  Proof of costs – such as invoice
 •  Any other relevant photos or documents
You can upload up to 5 documents. You must upload at least 1 document.

Claim details: Vessel damage

Upload required documents

Please provide the following:
 •  Stevedore damage report
 •  Any relevant photos
 •  Proof of costs – such as invoice
 •  Any other documentation, if available.
You can upload up to 5 documents. You must upload at least 1 document.

Claim details: Third-party truck or chassis damage

Upload required documents

Please provide the following:
 •  At least 1 photo showing the damage
 •  Proof of costs – such as invoice
 •  Additional photos and/or documentation, if available
You can upload up to 5 documents. You must upload at least 1 document.

Claim details: Errors and omissions

Upload required documents

Please provide the following:
 •  At least 1 photo showing the damage
 •  Proof of costs – such as invoice
 •  Additional photos and/or documentation, if available
You can upload up to 5 documents. You must upload at least 1 document.

Claim details: Other

Upload required documents

Please provide the following:
 •  At least 1 photo showing the damage
 •  Proof of costs – such as invoice
 •  Additional photos and/or documentation, if available
You can upload up to 5 documents. You must upload at least 1 document.

Terms and Conditions

  • We work according to APM Terminals Aarhus Terms of Business.
  • Prior to invoicing, APM Terminals must receive an Intent To Claim and be given the opportunity to jointly inspect the alleged damage unless exported. Customer must receive approval from APM Terminals before submitting an invoice.
  • If repair amount exceeds the Depreciated Value (DV), APM Terminals shall be liable for the DV.
  • Claimants should submit any/all additional documents and information that will assist in evaluating the claim. Details regarding required documents and other types of documents that can be submitted will be visible when submitting the form.
  • APM Terminals will acknowledge receipt of each claim and will provide the claimant with an APM Terminals reference number. Depending on the nature of the claim, APM Terminals may request additional information from the claimant.
  • Claimant must provide a complete and timely claim to facilitate reimbursement. Claims should be submitted within thirty (30) days after the claimant is aware of the existence of alleged damage or loss (unless customer can provide justification to the contrary). Claims submitted after this 30-day period has ended will be rejected unless the customer provide substantive reasons for delay. Claims submitted more than one (1) year from the date of alleged damage or loss will be rejected without recourse.
  • Cargo owners have an obligation to do their utmost to mitigate loss. Resolution of claims that have been submitted will be governed by (a) the Bill of Lading, (b) the Terminal Service Agreement between APM Terminals and the carrier and (c) the tariffs under which the goods were accepted.
  • Either Party shall be discharged of all liability whatsoever and howsoever arising with respect to any event in case no legal proceedings are commenced and written notice thereof given to such Party within twelve (12) months from the date of the loss, damage, delay or failure to adhere to any timeframe alleged to give rise to a claim.

How do I file an incident?

When an incident has been identified, notify the terminal in writing using the submission form on this page.

Submit claims promptly to ensure timely processing of the claim.

Important information

Please see below (on this page) for Terms and Conditions related to the submission of claims and the use of this form.