Claims
Our customers are important to us, therefore we aim to resolve issues as fast as possible. During container handling and other general terminal operations, incidents can arise and we encourage our customer to file a report.
How do I file an incident?
Once an incident is identified, please notify the terminal in writing before the vessel or truck depart from the terminal. APM Terminals - Aarhus`s claims are handled by the APM Terminals Nordic Claims Team in Copenhagen, Denmark. We kindly require claims to be submitted in English language to APMTDKClaims@apmterminals.com
Download instructions on how to file an incident report and download the template to file your claim.
APM Terminals Dashboard Login
Creating an APMTerminals.com account allows you to:
- Subscribe to our Global or Terminal Newsletters
- Set up Terminal Alerts (SMS or Email)
- Save import containers to your Container Watchlist and set up container Email Notifications
- Use our integrated Truck Appointment System - limited terminals
- Request additional services online - limited terminals
APM Terminals Dashboard Login
Creating an APMTerminals.com account allows you to:
- Subscribe to our Global or Terminal Newsletters
- Set up Terminal Alerts (SMS or Email)
- Save import containers to your Container Watchlist and set up container Email Notifications
- Use our integrated Truck Appointment System - limited terminals
- Request additional services online - limited terminals