Contacts

Aqaba Container Terminal

King Hussein bin Talal Street,
P.O.Box 1944,
Aqaba,
77110 Jordan

+962 (0)3 209 1111

Activity	Email	Phones
Official correspondence and letters [External Communication Officer]	govrelations@act.com.jo	00962 3 2091202
EDO's (creating, amending, deleting…etc.)	EDO@act.com.jo	00962 3 2091122
Booking, Pre-advice (creating, amending, deleting…etc.)	Bookings@act.com.jo	00962 3 2091122
Claims / Accident / Damage / Legal cases	legalandclaim@act.com.jo	00962 3 2091438
Commercial (Complains, Queries, Requests, Discounts, Terminal info, Tariff)	commercial@act.com.jo	00962 3 2091224
Container Hold & Release Issues (Import, Export)	Hold_Release@act.com.jo CSOfficers@act.com.jo	00962 3 2091122
Customs & Authorities issues	customerservice@act.com.jo CSOfficers@act.com.jo	00962 3 2091122
Create New Line or NVOCC	LineRegistration@act.com.jo	00962 3 209 1203
Full export list / Not Registered & Community list / Loading (Empty) / Late Full registration	Loadlist@act.com.jo	00962 3 2091621
Gates Operations	Gates@act.com.jo	00962 3 2091609
Issues Related to Billing / Invoices / Payments / SOA	Finrev@act.com.jo	00962 3 2091430
Issues related to Daily EDI Communications (CODECO, COARRI, COPARN)	IT@act.com.jo	00962 3 2091507
Issues related to DG / IMO cargo/leakage / DG inquires / declaration	DG@act.com.jo	00962 3 2091809
Breakbulk/ OOG request	bblkoogteam@act.com.jo	00962 3 2091610
Reefers Issues (Tempreture, plug, unplug)	Reefers@act.com.jo	00962 3 2091724
TDR & TPR	TDR_TPR@act.com.jo	00962 3 2091604
Vessel Operation (EDI in/out, Pre-EDI, Final EDI, Empty Recap, Gang List, BL amending, Vessel Schedule ,Berth Plan and Vessel lashing)	VesselOperations@act.com.jo	00962 3 2091603
Weighing issues (Amending, Deleating, Request for Re-weight,…etc.)	Weight@act.com.jo	00962 3 2091609
Gate pass Requests	GatePass@act.com.jo	00962 3 2091808
Line change	customerservice@act.com.jo CSOfficers@act.com.jo	00962 3 2091122
Direct Delivery cases (Import, Export)	DirectDelivery@act.com.jo	00962 3 2091603
Communication Matrix	cargocontrolling@act.com.jo	00962 3 2091604
Any other cases requests not listed	customerservice@act.com.jo CSOfficers@act.com.jo	00962 3 2091604

Escalation Point of contacts	Email	Phones
Operational issues	OperationsManagment@act.com.jo	00962 3 2091610
Planning issues	eyadalhafi@act.com.jo	00962 3 2091633
Safety issues	ghaiethalkhlaifat@act.com.jo	00962 3 2091814
Security issues	raedaltarawneh@act.com.jo	00962 3 2091802
Commercial issues	majdalasmar@act.com.jo	00962 3 2091207
Customer service issues	alaabjan@act.com.jo	00962 3 2091225
Finance issues	amerbasuoni@act.com.jo	00962 3 2091423
Marketing & public relation issues	ihabalrawashdeh@act.com.jo	00962 3 2091222