Real-time container tracking launched for APM Terminals Valencia

APM Terminals has implemented its industry-leading container tracking solution in Valencia. Known as Track & Trace, customers can access real-time data on their containers, check live vessel schedules and cut-off times, save containers to a Container Watchlist and set up email notifications.

Customers can track their import and export containers via www.apmterminals.com/valencia using the container number, the booking number supplied by the shipping company or the bill of lading number. The website is optimised to work on any device, including smartphones and tablets.

Among other things, data includes the vessel estimated time of arrival, discharge time, container status, availability for pick-up, container data and when it exited the terminal. Details of any (customs) holds on the container can also be viewed.

Track & Trace also provides live vessel schedules with cargo cut-off times per container type and shipping line and current estimated times of arrival and departure.

Personal Container Watchlist

For customer’s tracking larger volumes of containers, they will be prompted to save containers to a personal Container Watchlist. “This saves customers time and effort, continually copying and pasting their containers into the search to retrieve the latest status,” says María Gracia, CCO of APMT Spain Gateways.

“Filtering options in the Container Watchlist allow customers, for example, to quickly identify containers that are ready for collection, missing appointments or have issues (e.g. Customs Holds) that need resolving.” The Container Watchlist can be accessed at any time via Dashboard in the main menu.

Email Notifications

Furthermore, from the Container Watchlist page, customers can set up email notifications, which provide a snapshot of their Container Watchlist at a specific moment in time. Customers can choose which days they would like to receive notifications and whether to receive them once or twice per day at fixed times. This makes it easier for customers to stay on top of their container status.

API Data Feeds

Customer’s tracking large volumes of containers may consider our real-time API data feed straight into their Transport Management System. Customers can then automatically receive container status updates without having to switch systems, saving additional manual work and ensuring that they always have the latest status at their fingertips.

Terminal Alerts

One single apmterminals.com customer account is used to access all T&T functions as well as Newsletter Subscriptions, Terminal Alerts, a system which sends customers urgent operational updates via SMS or email.

Going forward, this account will be used to access a growing number of new features available on the website, such as Online Service Requests and Shipping Line Dashboard. “We acknowledge that in the past customers needed to have multiple accounts for different systems at different terminals, in order to do business with us,” says María Gracia. “Going forward, our goal is to provide access to all of our services from one place, and with just one account.”