New User Registration

Register online here, filling out the basic company information.

Subsequently, you will receive via email a link where you must fill out the information contained in the client linking form and attach the following documents, which you must have scanned individually:

- RUT – single tax registry.
- FOR-GSC-020 V3 Mandate for importers – exporters (Electronic signature).
- Chamber of Commerce not older than 3 months from issue.
- Copy of the legal representative's ID.
- Fill out the FOR-GSC-021 V7 Client Linking form before uploading to the Self-Management Portal and sending with an electronic signature.

We suggest you review the forms and all required documentation before submitting the request on the Self-Management Portal.

To assign users in the Argos Web system, the following forms must be filled out, which must be authenticated and presented at the TCBUEN Reception

• FOR-GPS-044 V9 Authorized person registration. Must be authenticated by the Legal Representative
• FOR-GPS-045 V1 Confidentiality clauses for computer systems. It must be authenticated by the person authorized to use the user
• FOR-GPS-046 V3 Confidentiality agreement for access and use of computer systems. Must be authenticated by the Legal Representative
• It is important that you watch the tutorial: USER REQUEST FOR ARGOS WEB PORNET PSE

Note: Remember that the emails that will be related to user requests in the systems must be registered with Customer Service.

To register authorized emails with TCBUEN, you must fill out the following form, which must be authenticated by the legal representative of the company by attaching the chamber of commerce and physically deliver it to the customer service office:

• FOR-GSC-007 V3 Commercial Update Format: for sending information related to documentary procedures

If any person requires entry on behalf of the importer or exporter, they must contact the customer service area and schedule their visit, which would be carried out as a commercial visit.

Register online by entering the following link, filling out the basic company information.

• Pre-registration

Subsequently, you will receive via email a link where you must complete the process by attaching the following Documents:

• RUT – single tax registry.
• Resolution of the DIAN (Qualification as a customs agent).
• Chamber of Commerce no more than 3 months after issue.
• Copy of the legal representative's ID.
• Fill out and send with an electronic signature the FOR-GSC-021 V7 Client Linking format
• FOR-GPS-050 V1 Description and Acceptance of Responsibilities in the Self-Management Portal. Document must be sent with an electronic signature.

To assign users in the Argos Web system, the following forms must be filled out, which must be authenticated and physically presented at the TCBUEN Reception:

• FOR-GPS-044 V9 Authorized person registration. Must be authenticated by the Legal Representative
• FOR-GPS-045 V1 Confidentiality Clauses Computer Systems. It must be authenticated by the person authorized to use the user
• FOR-GPS-046 V3 Confidentiality agreement for access and use of computer systems. Must be authenticated by the Legal Representative
• It is important that you watch the tutorial: USER REQUEST FOR ARGOS WEB PORNET PSE

Note: Remember that the emails that will be related to user requests in the systems must be corporate and be registered with Customer Service

For the registration of authorized emails with TCBUEN S.A. You must complete the following forms, which must be sent with an electronic signature of the legal representative of the company, attaching the chamber of commerce and through the email service.buenaventura@apmterminals.com

• FOR-GSC-007 V3 Commercial Update Format: for sending information related to documentary procedures

For the registration of authorized emails with TCBUEN S.A. You must complete the following forms, which must be sent with an electronic signature of the legal representative of the company, attaching the chamber of commerce and through the email service.buenaventura@apmterminals.com

• FOR-GSC-007 V3 Commercial Update Format: for sending information related to documentary procedures.

Download the Formats here.

Register online by entering the following link, filling out the basic company information.

• Pre-registration

Subsequently, you will receive via email a link where you must complete the process by attaching the following Documents:

• RUT – single tax registry.
• Resolution of the Ministry of Transportation (Qualification as a Transportation company).
• Chamber of Commerce no more than 3 months after issue.
• Copy of the legal representative's ID.
• FOR-GSC-021 V7 Client linking, which must be sent with an electronic signature

For the assignment of users in the Argos Web and Portnet system, the following forms must be filled out, which must be authenticated and physically presented at the reception of TCBUEN:

• FOR-GPS-044 V9 Authorized person registration. Transport Companies must have two users, one who creates the appointment and another who will validate it
• FOR-GPS-045 V1 Confidentiality Clauses Computer Systems. It must be authenticated by the person authorized to use the user
• FOR-GPS-046 V3 Confidentiality agreement for access and use of computer systems Must be authenticated by the Legal Representative
• It is important that you watch the tutorial: USER REQUEST FOR ARGOS WEB PORNET PSE

Note: Remember that the emails that will be related to user requests in the systems must be corporate and be registered with Customer Service

For the registration of authorized emails with TCBUEN S.A. You must complete the following forms, which must be sent with an electronic signature of the legal representative of the company, attaching the chamber of commerce to the email service.buenaventura@apmterminals.com service.buenaventura@apmterminals.com

• FOR-GSC-007 V3 Commercial Update Format: for sending information related to documentary procedures

To enroll transport company officials, you must send the following documentation to documentation@tcbuen.com (Access Control):

1. FOR-GPS-007 V4 Authorized User Registration (RUA) – Authenticated by the Legal Representative. (Notary or Digital Signature of entities Accredited by ONAC).
2. Copy from the Chamber of Commerce No older than 60 days from issue.
3. Copy of the Identity Document of each user authorized by your company who wishes to register.
4. Copy of Identity Document of the Legal Representative.
5. Detailed social security payment form for each authorized user (Occupational Risk Administrator, ARL; Health Promotion Company, EPS and Pension Fund Administrator, AFP) where the level of risk can be verified.
6. Attend the admission induction, which is carried out in person at the TCBUEN facilities. (Monday to Friday: 07:00 to 09:00.)

To enroll transport company drivers, they must send the following documentation to documentacion@tcbuen.com (Access control):

1. Letter from the transport company detailing the personal data of the person they wish to enroll. The data must indicate (Name, ID, contact, address, city)
2. Detailed form of the comprehensive social security payment of each authorized user (Occupational Risk Administrator, ARL; Health Promotion Company, EPS and Pension Fund Administrator, AFP) where the level of risk can be verified.
3. Copy of the authorized user's identity document.
4. Copy of the driver's license document.
5. Attend the admission induction, which is carried out in person at the TCBUEN facilities (Monday to Friday: 07:00 to 09:00).
   To enroll transport company vehicles, you must send the following documentation to documentacion@tcbuen.com (Access control):
6. Letter from the transport company detailing the data of the vehicle they wish to enroll. The data must indicate (Plate, Empty weight, Number of axles)
7. Copy of the property card.
8. Copy of the Technomechanical and Soat Certificate.

Download the Formats here.

Register online by entering the following link, filling out the basic company information.

• Pre-registration

Subsequently, you will receive via email a link where you must complete the process by attaching the following Documents:

• RUT – single tax registry.
• Resolution of the Ministry of Transportation (Qualification as a Transportation company).
• Chamber of Commerce not older than 3 months from issue.
• Copy of the legal representative's ID.
• FOR-GSC-021 V7 Customer Linking, which must be sent with an electronic signature
• FOR-GPS-050 v1 Description and Acceptance of Responsibilities in the Self-Management Portal Document must be sent with an electronic signature.

For the assignment of users in the Argos Web and pornet system, the following forms must be filled out, which must be presented physically and authenticated at the TCBUEN reception.

For Customs Agency profile

• FOR-GPS-044 v9 Authorized Person Registration. Must be authenticated by the person authorized to be used by the user
• FOR-GPS-045 V1 Confidentiality Clauses for Computer Systems. Must be authenticated by the Legal Representative
• FOR-GPS-046 V3 Confidentiality agreement for access and use of computer systems Must be authenticated by the Legal Representative
• It is important that you watch the tutorial: USER REQUEST FOR ARGOS WEB PORNET PSE

For Transport Company profile

• FOR-GPS-044 v9 Authorized Person Registration

• FOR-GPS-045 V1 Confidentiality Clauses for Computer Systems. Must be authenticated by the person authorized to be used by the user
• FOR-GPS-046 V3 Confidentiality agreement for access and use of computer systems Must be authenticated by the Legal Representative
• It is important that you watch the tutorial: USER REQUEST FOR ARGOS WEB PORNET PSE

Note: Remember that the emails that will be related to user requests in the systems must be corporate and be registered with Customer Service.

To register authorized emails with TCBUEN, you must fill out the following forms, which must be sent with an electronic signature of the Legal Representative of the company attaching the Chamber of Commerce through the email service.buenaventura@apmterminals.com.

FOR-GSC-007 V3 Commercial Update Format: for sending information related to documentary procedures

To enroll OTM company officials, you must send the following documentation to documentación@tcbuen.com(Access Control):

1. FOR-GPS-007 – Authorized User Registration (RUA) – Authenticated by the Legal Representative. (Notary or Digital Signature of entities Accredited by ONAC).
2. Copy of the Chamber of Commerce No more than 60 days after issue.
3. Copy of the authorized user's identity document.
4. Copy of Identity Document of the Legal Representative.
5. Detailed social security payment form for each authorized user (Occupational Risk Administrator, ARL; Health Promotion Company, EPS and Pension Fund Administrator, AFP) where the level of risk can be verified.
6. Attend the admission induction, which is carried out in person at the TCBUEN facilities. (Monday to Friday: 07:00 to 09:00.)

The induction certificate can be obtained by passing the relevant HSSE Induction here.

Download the Formats here.

The supplier or contractor must send the following documentation to the email documentacion@tcbuen.com from their authorized corporate email for procedures at TCBUEN.

• FOR-GPS-007 Authorized User Registration (RUA) – Authenticated by the legal representative. (Notary or Digital Signature of entities Accredited by ONAC).
• Copies of identification cards of authorized persons and the legal representative.
• Copy of chamber of commerce (Issue No more than 60 days).
• Detailed social security payment form for each authorized user (Occupational Risk Administrator, ARL; Health Promotion Company, EPS and Pension Fund Administrator, AFP) where the level of risk can be verified.
• Attend the admission induction, which is carried out in person at the TCBUEN facilities. (Monday to Friday: 07:00 to 09:00.)

Send color documents in PDF format.

Once it is answered that the process is satisfactory, the person must approach to take biometrics and photographic registration.