Guides & Procedures

Financial management

Customer Service Management

FOR-GSC-003 V4 Form for filling claims
FOR-GSC-004 V5 Form for filing applications and claims
FOR-GSC-007 V3 Commercial information update
FOR-GSC-020 V3 Mandate for importers, exporters and port community
FOR-GSC-021 V7 Supplementary format for customer linking
FOR-GSC-023 V1 Customer details update form
FOR-GCS-028 V1 DIAN Request form
FOR-GPS-050 V1 Description and acceptance of responsibilities in the self-management portal

Proceso de Vinculación de Clientes o Usuarios Externos

Instructivo para Agentes de Carga Internacional

Instructivo para Agencias de Aduanas e importador Directo

Instructivo para Empresas de Transportes

Instructivo para Líneas Navieras y Agentes Marítimas

Instructivo para Operador de Transporte Multimodal

Operational Management

Protection and Security Management