Letter to suppliers from APM Terminals’ Chief Operating Officer

Dear trusted partner,

For more than 100 years, we have lived by a set of core values established by our founder; one of them is constant care. Constant care means taking care of today while actively preparing for tomorrow. This enduring value guides us as we face the difficult challenge of responding to the coronavirus (COVID-19).

As the operator of more than 70 ports and terminals across the globe, APM Terminals plays a critical role in the movement of goods that are vital to our way of living and vital to the ongoing battle against the coronavirus. And together with us, you, as our supplier and partner, play a crucial role in ensuring the continuity of these important global supply chains.

Our ports and terminals are a part of critical infrastructure and we need to continue to support global supply chains, while ensuring the safety of our people, our customers, our suppliers and the communities we serve. Our teams are working around the clock to ensure that we continue to offer the best service possible- especially important during these challenging times.

Partnering & problem solving together

We count on you, our trusted partner, to support us in ensuring we keep global supply chains moving. You can do this by:

1. Implementing all relevant health and safety precautions
2. Ensuring you have tested contingency plans to sustain agreed deliveries and service levels
3. Providing us with early warnings if unavoidable disruptions or delays are expected
4. Letting us know how APM Terminals, or the wider Maersk organization, can be of help to ensure continued, uninterrupted service delivery

We are here for you and will continue to support you and your business as we have done thus far- please contact us if we can lend support.

Safety & Hygiene at our facilities

The health of our employees and visitors to our terminals remains our top priority. We are already taking necessary measures to comply with local health and authority regulations and have already instituted access control measures (including temperature checks and health questionnaires), enforced social distancing and keeping a safe distance between people, and increased cleaning and disinfecting of equipment, buildings and workshops during and between shifts.

While everyone continues to mitigate the risks of the pandemic, it is also vital that we continue to support each other, maintain stability of service levels, and coordinate closely to minimise the impact of COVID-19 on our employees and our customers.

Keeping operations going

Our hearts and thoughts go out to the people who have been affected by this unprecedented event and we appreciate the dedication of healthcare workers, local communities, and governments around the world who are on the front line working to contain this coronavirus.

Our global and local management teams are working with local authorities, unions, shipping lines, truckers and other stakeholders to keep our people healthy and global supply chains flowing.

We are happy to discuss any business continuity issues you may find relevant to ensure we support each other in keeping our businesses running.

Our commitment to supporting the communities that we are part of by working with you against the coronavirus is unwavering. We have faced difficult moments before but, by putting our customers at the heart of our operation, I am confident that we will emerge stronger from this situation.

Thank you for your hard work and support to keep the world moving.

Keith Svendsen
Chief Operating Officer