We Value Your Feedback – Participate in Our 2025 Customer Satisfaction Survey

At Aqaba Container Terminal (ACT), we believe excellence begins with our customers. Your valuable feedback plays a vital role in improving our services and enhancing your experience, today and into the future.

To ensure we meet—and exceed—your expectations, we invite you to participate in our 2025 Customer Satisfaction Survey, which will be sent to you on March 31, 2025 from the following email address: customer.survey@feedback.apmterminals.com

We encourage you to take a few minutes to complete the survey and share your honest insights. Your input helps us evaluate our performance and identify areas for improvement.

Why do we ask for your feedback?

Your feedback helps us determine:

• What we are doing well
• Areas that need improvement
• How we can proactively meet your future needs

This initiative is part of our commitment to operational excellence, transparency, and building long-term partnerships with our customers.

Need Assistance?

If you do not receive the survey or have any questions or wish to discuss it further, please feel
free to reach out to our team:

• Zaid Mousa – zaidmousa@act.com.jo
• Nabil Hani – nabelhani@act.com.jo

What happens after the survey?

Once the survey results are collected and analyzed, the Aqaba Container Terminal team will share the key findings and improvement plans. We are committed to turning your insights into real actions that enhance the value we provide and support your business success.

Thank you for your time, your trust, and your continued partnership. Together, we are building a more efficient and responsive terminal for the future.