Customer Update-6/9

Dear all,

In order to safely sustain the container flows through the terminal , while delivering the fastest and most efficient service possible under these extraordinary circumstances, we have no choice but to limit the delivery to the terminal for empty dry containers, effectively 5th of September.

Unfortunately, the measures we have taken have not yet had the desired effect on yard density and we still see average dwell time for import containers increasing, as full import containers are still not taken delivery of. We continue to move import containers to off dock depots and are doing all we can to keep the terminal fluid and require customers to take delivery of imports as soon as possible.

To further assist us in maintaining and improve operating efficiency, we continue to ask for your full and immediate support with following critical points:

• Drop off full export containers as late as possible, not earlier than 3 days before planned vessel departure. This is to create space to make optimal use of the yard.
• Pick up full import containers as soon as possible, and soonest possible upon discharge at Aarhus terminal. The more containers that are picked up , the more efficient flows and higher level of services we will be able to offer.
• As force majeure measurement, we will so far till 9th of September have to decline accepting inbound flows of empty DRY containers to the terminal (except terminal warehouse containers and direct vessel loading). Situation will be evaluated on daily basis and updates will be send out.
• We are in dialogue with all customers on how to control flows to and from the terminal with a wide range of measures.

We are constantly evaluating the situation and if it does not improve during the next days, we can be forced to take additional measures.

The high import density means longer handling times on the landside as more moves are required to dig out import container for loading hence reducing density will improve service levels in the gate. The peak for the gate remains between 12:00-17:00 with 65% of transactions being handed in this window . Increasing pick up of import containers and spreading out the pick - up and drop - off times will secure a more efficient flow and drive a decrease in truck turnaround, at the benefit of all parties.

With forecasts and demand remaining high for the coming weeks, your co - operation and patience is much appreciated. Please be assured, that we are doing everything possible to handle your cargo as efficiently as possible under these circumstances.

Thank you in advance,
APM Terminal Aarhus