New Email Address for Cargo Control

Dear customers, 

At APM Terminals Spain Gateways, we always try to give you the best possible support when dealing with our terminals. 

Starting January 12^th, we will implement a case management system to strengthen our service to you in our Terminals in Barcelona, Castellon, Gijon, and Valencia. With this new system, we will be able to provide faster and more efficient resolutions to your queries.

A new email address to manage these cases has been created for APMT Terminals Valencia: cargocontrolVLC@apmterminals.com

The current email address document.vlc@apmterminals.com will be disabled in the coming days. Thus, all those emails need to be sent to the new address cargocontrolVLC@apmterminals.com

Please refer to this new email address (cargocontrolVLC@apmterminals.com) for queries such as:

• Website and online services related
• Customer Registration
• Cargo release
• Baplie discrepancies
• Cancellations / additions
• Cargo/container/vessel/rail tracking
• Loading / unloading list – COPRAR, EDI Files
• Late runners’ notifications
• TDR Requests
• IMDG Documentation
• Damages Interchanges
• Reception & Delivery orders assistance
• VAS Services related
• New vessels configuration for operational services

From January 12^th, 2022 you will receive an automatic reply with a case number after you send a first email with your query. This case number can be used at any time you want to follow up on your email.

We are confident that this new system will help us to improve our operational flow with customers and to deliver a better customer experience.

Thanking you in advance for your collaboration,

We remind at your disposal for any clarifications needed.