Thank you for your strong support and partnership. We are counting on your usual understanding and cooperation to address the many issues and challenges associated with our business environment for the promotion of our mutual business interests. Please find below some important updates :
The average waiting time at anchorage for vessels calling Monrovia is down to one (1) day. We count on your support to sustain this by optimizing your vessel ETAs to avoid vessel bunching which is one of the main causes; as we also improve our productivity.
We are pleased to announce the arrival of 2 new reach stackers which are now added to our fleet while the third will arrive this weekend. We acted on the voice of our customers to enhance our capacity for better productivity and improved customer experience.
Overall yard utilization is 78% but the empty yard utilization has increased to 124% instead. Lines must evacuate more empties to reduce the negative impact on operations.
With just two (2) vessel calls in week 28 we recorded increased import volume of 4,073 TEUs; the highest in the last 8 weeks! Our efforts at improving our operational efficiency are paying off well.
Customer Care
To improve our customer experience by ensuring that your issues are addressed timely we now have a dedicated customer care team in place.