Real-time container tracking launched for APM Terminals MedPort Tangier

APM Terminals has implemented its industry-leading, global container tracking solution at APM Terminals MedPort Tangier, Morocco. Known as Track & Trace, it enables customers to access to real-time data on their containers and set up email notifications. This advanced global system is now available for around 70% of the terminals fully controlled terminals.

Customers can track their import and export containers via the www.apterminals.com/medport-tangier homepage using the container number, the booking number supplied by the shipping company or the bill of lading number. The website is optimised to work on any device, including smartphones and tablets.

Among other things, data includes the vessel estimated time of arrival, discharge time, container status, availability for pick-up, container data and when it exited the terminal. This can all assist customers in scheduling container pick-up/drop-off as efficiently as possible. Details of any (customs) holds on the container can also be viewed, highlighting to customers immediately any issues which may need resolving.

Track & Trace also provides live vessel schedules with cargo cut-off times per container type and shipping line and current estimated times of arrival and departure.

Personal Container Watchlist

For customer’s tracking larger volumes of containers, they will be prompted to save containers to a personal Container Watchlist. “This saves customers time and effort, continually copying and pasting their containers into the search to retrieve the latest status,” says Harry Drok, Head of Product Management at  APM Terminals.

“Filtering options in the Container Watchlist allow customers, for example, to quickly identify containers that are ready for collection, missing appointments or have issues (e.g. Customs Holds) that need resolving.” The Container Watchlist can be accessed at any time via Dashboard in the main menu.

Email Notifications

Furthermore, from the Container Watchlist page, customers can set up email notifications, which provide a snapshot of their Container Watchlist at a specific moment in time. Customers can choose which days they would like to receive notifications and whether to receive them once or twice per day at fixed times.

In the next few weeks, the data feed will also be available via APM Terminals wide range of APIs which feed data directly into customers own Transport or Logistics Management Systems (https://developer.apmterminals.com).

Terminal Alerts

One single apmterminals.com customer account is used to access all digital solutions on the website, including Terminal Alerts, a system which sends customers urgent operational updates via SMS or email.

Going forward, this account will be used to access a growing number of features available on the website. “We acknowledge that in the past customers needed to have multiple accounts for different systems at different terminals, in order to do business with us,” says Drok. “Going forward, our goal is to provide access to all of our services from one place, and with just one account.”