Customer Advisory No. 574: Implementation of New NAVIS 4 Operating System and New EASYPORT Customer Portal

TCBUEN would like to inform the port community that during the week of April 14 to April 20, 2025, we will be transitioning to our new operating system and customer portal. This implementation will take place on Wednesday, April 16, 2025, and includes the migration of data from our current operating system to the new NAVIS 4 system. Therefore, there will be a suspension of services and related systems from Wednesday, April 16, 2025, at 16:00 until Thursday, April 17, 2025, at 16:00.

As a result, we share the following service hours to allow you to plan your operations in advance:

Monday, April 14 and Tuesday, April 15:
Document Management: 07:00 to 18:00 hours – Continuous working hours
Billing and Accounts Receivable: 08:00 to 13:00 and 14:00 to 18:00 hours
Customer Service: 08:00 to 13:00 and 14:00 to 18:00 hours
General Cargo Warehouse - Dispatch Appointments: 07:00 to 21:00 hours – Continuous working hours
Coffee and Sugar Warehouse: 06:00 to 22:00 hours – Continuous working hours

Wednesday, April 16:
Document Management: 07:00 to 12:00 hours
Billing and Accounts Receivable: 08:00 to 12:00 hours
Customer Service: 08:00 to 13:00 and 14:00 to 18:00 hours
General Cargo Warehouse (dispatch appointments): 07:00 to 12:00 hours
Coffee and Sugar Warehouse: 07:00 to 12:00 hours
Import and Export Warehouse: 07:00 to 12:00 hours

Notes:
1. The last appointment for container pickup will be at 13:00 hours for import containers.
2. Goods in DTA/OTM, expiring on Wednesday, April 16, must have their pickup appointments scheduled before 12:00 on Wednesday, April 16.
3. Pre-inspections will not be provided.

Thursday, April 17:
Document Management: 14:00 to 18:00 hours
Billing and Accounts Receivable: 14:00 to 18:00 hours
Customer Service: 14:00 to 18:00 hours
General Cargo Warehouse - Dispatch Appointments: No service

Friday, April 18:
Document Management: 08:00 to 12:00 hours
Billing and Accounts Receivable: 08:00 to 12:00 hours
Customer Service: 08:00 to 12:00 hours
General Cargo Warehouse - Dispatch Appointments: 07:00 to 12:00 hours

Saturday, April 19:
Document Management: 07:00 to 13:00 hours
Billing and Accounts Receivable: 08:00 to 13:00 hours
Customer Service: 08:00 to 12:00 hours
General Cargo Warehouse - Dispatch Appointments: 07:00 to 18:00 hours – Continuous working hours

Sunday, April 20:
Document Management: 08:00 to 12:00 hours
Billing and Accounts Receivable: No service
Customer Service: No service
General Cargo Warehouse - Dispatch Appointments: 07:00 to 12:00 hours

For any further notice or information please contact us in the following E-mail or phone number:
service.buenaventura@apmterminals.com
+602 2410240
+57 318 243 4779
+57 318 354 6445
+57 317 221 6306

We also inform you that during this transition period, all our service channels will be available according to the availability hours of each area.

We appreciate your patience and support during this important process.


Communications Office
April 8, 2025
TCBUEN S.A.