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Guides & Procedures

Operating Procedures

Financial management

Customer Service Management

FOR-GSC-004 V5 Form for filing applications and claims
FOR-GSC-007 V3 Commercial information update
FOR-GSC-020 V3 Mandate for importers, exporters and port community
FOR-GSC-021 V7 Supplementary format for customer linking
FOR-GSC-023 V1 Customer details update form
FOR-GPS-050 V1 Description and acceptance of responsibilities in the self-management portal

Operational Management

FOR-GOP-010 Withdrawal request – manual
FOR-GOP-011 Manual Appointment Request
FOR-GOP-022 Anticipated income
FOR-GOP-030 DIAN shipping form request
FOR-GOP-063 Single sugar appointment request form
FOR-GOP-079 Single coffee appointment request form
FOR-GOP-086 V2 Single request form for cargo services

Protection and Security Management

Computer management

Environmental management