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Dear customers, please be informed that our online applications will be unavailable on Friday, 21st February 2025, from 15:00 to 20:00 hours due to system downtime for periodic maintenance. We kindly request that you avoid scheduling during this time. We apologize for any inconvenience this may cause and appreciate your understanding. To receive updates via email or SMS, please subscribe to Terminal Alerts.

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Documentation Services

Service Notes Ordering
Report issued at the request of the customer e.g. Line inventory, reserved container list,  etc  Online Additional Service Request
Certificate issued at the request of the customer e.g. Missing seal, cargo, damage etc.  Online Additional Service Request
Data Amendment    Online Additional Service Request
Change Freight Kind - FCL From/To LCL LCL (Less than Container Load). FCL (Full Container Load)  Online Additional Service Request
Terminal Departure Report (TDR) Confirm acceptance or comment on the TDR used to capture all operating activities/services on container vessels.  Online Terminal Departure Report
Empty Recap (Outbound) Submit an empty recap for outbound vessels and nominate specific containers for loading if required as part of the Empty Recap.  Online Empty Recap
Initial/Final Vessel Load List (Inbound/Outbound) View a loadlist for inbound/outbound vessels for initial and final confirmation.  Online Vessel Load List

Customer Service / Commercial Team

When you email our Customer Service team you will receive an automatic reply with a reference number. This reference number can be used to follow up on your issues or for complaints.