Customer Update - 26/9

Dear all,

Further to our general update on September 19th, then please find latest operational status and update for APM Terminals Aarhus.

The sudden change in supply chain patterns where import containers were and still are not being unstuffed at the warehouses, caused containers to stay for longer at the terminal increasing density thereby decreasing efficiency and service levels.

While this remains a challenge, we continuously solve with the market players, then during this week we have seen an improvement in the truck turn time. On average each truck transaction corresponds to on average of 1.8 container i.e. double transaction pickup and delivery. We can see the TTT increased in line with he increase in density over the past 5 weeks (driven by increase in import and dwell time) and now also see a decrease. We expect with a decrease in density service levels will continue to result in decreased truck turn time therefore continuing to take delivery of imports is vital.

 

We continue to actively communicate and engage with the entire market, to daily arrange movement of containers to various off docks and other terminals. This is directly alleviating the yard density situation, and positively contributing to keeping the terminal fluid and reestablish best possible customer service and experience. 

To support our overall and common objective, then we sincerely appreciate your continuous good support with following critical points:

• Drop off full export containers as late as possible, and not earlier than 3 days before scheduled vessel departure
• Pick up full import containers as soon as possible, and soonest possible upon discharge at APM Terminals Aarhus terminal. The more containers picked up, the more efficient flows and higher level of services can we provide.

Your cooperation and patience is very much appreciated, and please be assured that we are doing everything possible to handle your cargo and requests as efficiently and fast as possible.

Thank you for your understanding and cooperation.